Support & Help
We're here to help. Find answers below or get in touch with our team.
Technical Support
Connectivity issues, router setup, speed problems and network troubleshooting.
Get help →Installation
New installation queries, installation scheduling and post-installation support.
Get help →General Enquiries
Package upgrades, account changes, coverage queries and general questions.
Get help →Send us a message
Fill in the form and our team will get back to you as soon as possible.
Live Chat
Chat with our support team in real time during business hours.
Available Mon–Fri, 8:00 AM – 5:00 PM
Account number?
Have your account number ready when contacting support — it helps us assist you faster.
View My Account →Frequently Asked Questions
Use our Check Coverage tool on the website. Enter your address details and we'll check which fibre networks are available in your area.
Installation timelines vary depending on the Fibre Network Operator (FNO) in your area. We'll keep you updated throughout the process once your order is placed.
Loop Fibre offers month-to-month packages with no long-term lock-in contracts. You can cancel with the required notice period.
A compatible router is required for your fibre connection. We can advise on suitable options when you sign up.
We offer a range of speeds from 50 Mbps up to 500 Mbps, depending on availability in your area. Check our Packages page for current options.
Yes — all Loop Fibre packages include unlimited data with no throttling or shaping after a certain usage threshold.
You can pay your bill online via our Pay My Bill page, or set up a debit order for automatic monthly payments.
Contact our technical support team via email or phone. We'll log a fault with the relevant Fibre Network Operator and keep you updated on resolution progress.
Yes, you can request a package upgrade at any time. Contact our support team and we'll assist with the upgrade process.
No — Loop Fibre is a fibre reseller (ISP) and does not own or operate fibre network infrastructure. We resell services through established Fibre Network Operators (FNOs).